One of the most frequent problems you may see on a PS4 or PS5 is WS-37398-0. When you get the WS-37398-0 error number, don’t be concerned.
About WS-37398-0
Sony Interactive Entertainment created the well-known video game consoles PlayStation 4 (PS4) and PlayStation 5 (PS5). The PS5 is the PS4’s successor, and it performs much better now.
Many video games, including Elden Ring, Spider-Man, Grand Theft Auto V, and others, can be played on a PS4 or PS5.
They make excellent consoles. However, occasionally you could experience issues when using a PlayStation console to play games, such as PS4 crashes, PS5 won’t start a game or app, error number CE-100095-5, etc. In this article, I want to discuss another frequent error number, WS-37398-0.
Both the PS4 and the PS5 may experience WS-37398-0. An error has occurred and is always displayed along with the error code. Unfortunately, the error code or message won’t tell you what’s wrong. However, neither internet gaming nor PlayStation Store game downloads are possible when the issue arises.
Why does WS-37398-0 Happen?
Why do you keep getting the PS5 or PS4 error code WS-37398-0?
Please be aware that it does not imply that your network or the PlayStation system is malfunctioning. Problems with the PSN (PlayStation Network) server are related to the error code.
PSN is a service that enables all of PlayStation’s online capabilities, including online gaming, entertainment, social networking, PlayStation Store, PlayStation Plus, and more, to function. You can only use those online capabilities while the PSN service operates properly.
Your Console cannot connect to the PSN server when the PSN service is down, which finally results in the PS4 or PS5 error number WS 37398 0.
Can I Fix WS-37398-0?
As previously indicated, PNS problems are the primary cause of the PS5 or PS4 WS-37398-0 error code. Additionally, the PSN server may be unavailable if it is undergoing maintenance or if there are unidentified bugs.
You can check the PSN server status by visiting the official PSN service website. Usually, you should see the message “all services are up and running,” which indicates the PSN is working properly.
If you see “some services are experiencing issues” instead, the PSN server is down currently
Tips:
Alternatively, you can visit reliable third-party websites to check PSN server status, such as Downdetector, Services down, etc. You can also check it from the PlayStation’s official Twitter account.
When the PSN server is down, unfortunately, there is little you can do but wait for the developers to fix the issue. Several hours may pass; kindly exercise patience.
If you experience the error code WS 37398 0 on a PS4 or PS5, you may also speak with PlayStation Support for more details. On weekdays from 9:00 am to 6:00 pm, dial 800 345-SONY (7669). (PT).
How to Fix Error Code WS-37398-0? PlayStation Troubleshooter
- Check PSN Server Status and Wait if You Must.
- Perform a Power Cycle.
- Erase Your Account from PS4 or PS5.
- Re-Add Your Account to the Console.
How do you fix a PS5 update error?
If an error occurs during the update, restart your network equipment and PS5, then try to update again. Try another update method other than via the Internet. You can also download PS5 system software to a USB drive via a computer that can connect to the Internet.
Why does my PS5 say Cannot connect to server?
Please try the following steps : Check the PSN status page if any server failure or maintenance is going on. Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible. And configure the network settings again.
