How To Fix A PS5 That Keeps Crashing

A PS5 console that keeps crashing is a frustrating problem that can have various causes and solutions. Some of the possible reasons why your PS5 keeps crashing are:

• Rest mode errors: The power saving mode can lead the console to random crashes, as the firmware may enable it by default. It’s the most common reason for the problem.
• Damaged power cord: If you see any signs of damage in the cable or the adapter, proper power won’t reach the console. It causes the PS5 to crash and freeze.
• Outdated system software: If the console is running on outdated firmware, you’d have to update to the latest version.
• Faulty game: Damaged or corrupted game files may cause crashing and freezing. Re-installing the game could fix the problem.
• Overheating console: Lastly, your console may be overheating. You can clean its insides, or put it somewhere where it can receive more fresh air.

Fixing A Crashing PS5 Based On User Experience

There are many possible ways to fix a crashing PS5 based on user experience from reddit.com. Here are some of the most common ones:

• Check For Overheating Issues: In many cases, the PS5 crashing/freezing issue is caused by overheating. Check out this post to learn how to properly fix PS5 overheating.
• Turn off rest mode: Some users have reported that rest mode can cause random crashes, especially with PS5 games that use ray tracing. To turn off rest mode, go to Settings > System > Power Saving > Set Time Until PS5 Enters Rest Mode and select Don’t Put in Rest Mode.
• Change Settings: Go to Settings and click Saved Data then Game/App Settings. Now click Game Presets and change the Performance or Resolution mode to Performance mode.
• Clean the power supply: Another user suggested that dust accumulation in the power supply ventilation can lead to overheating and crashing. To clean the power supply, you have to take apart the console carefully and remove the dust from the ventilation holes. However, this may void your warranty, so do it at your own risk.
• Update the system software: Sometimes, outdated firmware can cause compatibility issues and crashes. To update the system software, go to Settings > System > System Software > System Software Update and Settings > Update System Software.
• Reinstall the game: If the crash only happens with a specific game, it may be due to corrupted or damaged game files. To reinstall the game, delete it from the console and then download it again from the PlayStation Store or insert the disc.
• Rebuild the database: Some users have reported that rebuilding the database can fix some issues with the PS5, such as corrupted data, slow performance, or crashes. To rebuild the database, you have to boot the PS5 in safe mode and select the option 5: Rebuild Database. This may take some time depending on the amount of data on your console.
• Initialize the PS5: If rebuilding the database does not work, you can try to initialize the PS5, which will restore the system settings to default and delete all user data and games. This is a last resort option, as you will lose all your progress and downloads. To initialize the PS5, you have to boot the PS5 in safe mode and select the option 6: Initialize PS5. Make sure you back up your data to the cloud or an external drive before doing this.
• Replace the HDMI cable: Another user suggested that replacing the HDMI cable that came with the PS5 with a different one can solve the crashing problem. They claimed that the original cable was faulty and caused the PS5 to shut down randomly. You can try to use a different HDMI cable that supports 4K and HDR and see if that helps.
• Send the console for repair: If none of the above methods work, you may have a defective or faulty console. In that case, you can contact PlayStation support and request a repair service. They will send you an empty box to ship your console to them and then either fix it or replace it. This process may take several weeks, depending on the availability and demand.

Conclusion

In summary, this guide on fixing a PS5 that keeps crashing provides users with a comprehensive set of user-tested solutions, technical insights, and expert recommendations. By following the outlined steps, gamers can effectively troubleshoot and resolve issues causing their PS5 to crash. Ensuring a stable and reliable gaming environment, the guide emphasizes the importance of maintaining a well-functioning console for an enhanced and satisfying gaming experience.