Understanding & Fixing PS5 Error Code (CE-108255-1)

If you are a PS5 owner, you may have encountered the error code CE-108255-1 while playing games or using apps on your console. This error code is usually accompanied by a message that says “Something went wrong with this game or app” and may prevent you from enjoying your PS5 to the fullest. In this article, we will explain what causes this error code, how to troubleshoot it, and how to fix it for good.

What Causes PS5 Error Code CE-108255-1?

The error code CE-108255-1 is a generic one that indicates that the game or app crashed for some unknown reason. Therefore, the error may be caused by various factors, such as:

• Corrupted game files or saves. If your PS5 shows the error code CE-108255-1 only when playing a particular game and the rest of your games work just fine, it’s possible that the reason for the problem may be corrupted game files or saves. This can happen from time to time if a game or system update is not installed completely or if there is a bug in the game itself.
• Bad game disc. If you are getting the error code CE-108255-1 when playing a game disc only, the cause of the problem may be tied to the state of the disc. Do a quick check on the disc and see if it’s dirty, cracked, or scratched. Any of these things can cause a game to crash as your console is unable to read the data properly.
• Unknown software glitch. For some PS5 owners, error code CE-108255-1 may be triggered due to issues with the system software. To lessen the chance of encountering PS5 errors, always keep the software updated all the time.
• Hardware malfunction. For some unfortunate PS5 owners, the main reason for the PS5 error CE-108255-1 can be something serious, like hardware malfunction. If the error keeps showing on all games and the console has stopped working normally because of it, the likely reason for that is bad hardware.

How to Troubleshoot PS5 Error Code CE-108255-1?

Before you try to fix the error code CE-108255-1 on your PS5, you should first try to troubleshoot it and narrow down the possible causes. Here are some steps you can take to do that:

Restart your PS5

Sometimes, a simple restart can clear any temporary glitches or cache issues that may cause the error code CE-108255-1. To restart your PS5, press and hold the power button until you hear two beeps, then wait for the console to power off completely. After a few seconds, press the power button again to turn it back on.

Update your game or app

If you encounter PS5 CE-108255-1 error when playing one game or app only, the first thing that you must do is to ensure that it runs its latest version. To do that, simply check if you’ve installed an update for it recently. New games tend to be more buggy so if you suddenly get this error on your PS5, updating it may be a quick fix.

• To check for game updates manually, go to your Game Library and select the game you want to update. Press Options on your controller and select Check for Update. If there is an update available, download and install it.
• To check for app updates manually, go to Settings > Storage > Console Storage > Games and Apps > Apps and select the app you want to update. Press Options on your controller and select Check for Update. If there is an update available, download and install it.
• To enable automatic updates for games and apps, go to Settings > Saved Data and Game/App Settings > Automatic Updates and turn on Auto Download and Auto Install in Rest Mode.
• To enable automatic updates for system software, go to Settings > System > System Software > System Software Update and Settings and turn on Update System Software Automatically.
• Alternatively, you can also check for system software updates manually by going to Settings > System > System Software > System Software Update and Settings > Update System Software.
• Make sure that your PS5 is connected to a stable internet connection when downloading and installing updates.

Note: Updating your game or app may also fix any corrupted game files or saves that may cause the error code CE-108255-1.

Rebuild database on your PS5.

Another way to troubleshoot and fix any corrupted data or system errors that may cause the error code CE-108255-1 is to rebuild database on your PS5. This is similar to defragmenting your hard drive on a PC and can improve your console’s performance and stability.

• To rebuild database on your PS5, you need to boot it into Safe Mode. To do that, turn off your PS5 completely by pressing and holding the power button until you hear two beeps. Then, press and hold the power button again until you hear another beep. Connect your controller to the console with a USB cable and press the PS button.
• Once you are in Safe Mode, select the option Rebuild Database and follow the on-screen instructions. This process may take some time depending on the amount of data on your console, so be patient and do not turn off your PS5 while it’s rebuilding database.
• After the process is complete, your PS5 will restart normally and you can check if the error code CE-108255-1 is gone.

Note: Rebuilding database on your PS5 will not delete any of your games, apps, or saves, but it may reset some of your settings to default.

Initialize your PS5

If none of the above steps work, you may have to resort to initializing your PS5. This is a drastic step that will erase all of your data and settings on your console and restore it to its factory state. This may fix any software issues that may cause the error code CE-108255-1, but it will also delete everything on your console, so make sure that you back up your data before doing this.

• To back up your data, you can either use a USB storage device or the PS Plus cloud storage. To use a USB storage device, go to Settings > System > Backup and Restore > Back Up PS5 and follow the on-screen instructions. To use the PS Plus cloud storage, go to Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Cloud Storage and select Upload to Cloud Storage or Sync Saved Data.
• To initialize your PS5, you need to boot it into Safe Mode again. Follow the same steps as above to enter Safe Mode, then select the option Reset PS5. You will have two options: Reset PS5 (Reinstall System Software) or Reset PS5 (Quick). The first option will delete everything on your console and reinstall the system software from scratch. The second option will only delete your user accounts and settings, but not your games and apps. Choose the option that suits you best and follow the on-screen instructions.
• After the process is complete, your PS5 will restart as a new console and you can set it up again. You can also restore your data from your backup source if you have one.

How to Fix PS5 Error Code CE-108255-1 Caused by Hardware Malfunction?

If none of the software solutions above work for you, probably the PS5 error code CE-108255-1 is caused by a hardware malfunction. This means that there is something wrong with your console’s components, such as the CPU, GPU, RAM, SSD, or Blu-ray drive. In this case, you will need to contact Sony for hardware repair or replacement.

To contact Sony for hardware support, you can either call them at 1-800-345-7669 (US) or 0203 538 2665 (UK), chat with them online at PlayStation Support, or visit their Service Request page to request a repair online. You will need to provide them with some information about your console, such as the serial number, model number, purchase date, and warranty status.

Before you contact Sony for hardware support, make sure that you have tried all of the software solutions above and that the error code CE-108255-1 persists on all games and apps. Also, make sure that you have checked your game disc for any damage or dirt if you are using one.

Helpful User Experiences

Experience #1

You can play locally by turning off your internet connection in the PS5 settings and loading up your game (once playing, you can reconnect to the internet). Not found a solution for online multiplayer yet though.

Experience #2

I logged out of the PSN account logged back in its working for me now.

Experience #3

Easy fix that worked for me – put console into offline mode. After that save loaded properly.

Experience #4

Deleted the game and re-installed it, now it is working.

Experience #5

Stop appearing offline. It worked for me

Experience #6

I just play the PS4 versions of my games (the glitch doesn’t show up on the ps4 versions of any game).

Experience #7

I think it is working now. I came out of the game, turned on my internet connection, started the game, and no “join failed” error message.