Understanding & Fixing PS5 Error Code (CE-117773-6)

Like any other electronic device, the PS5 is not immune to errors and glitches that can affect its performance and functionality. One of the most common and frustrating errors that PS5 users have encountered is the error code CE-117773-6. This error code prevents users from accessing or renewing their PlayStation Plus (PS Plus) or PlayStation Now (PS Now) subscriptions, which are online services that offer access to multiplayer gaming, cloud gaming, free games and discounts.

In this report, we will explain what the PS5 error code CE-117773-6 means, what are its consequences, what are its possible causes, and how to fix it based on the information available online.

PS5 Error Code (CE-117773-6) Meaning

The PS5 error code CE-117773-6 is a system error that indicates a problem with the PSN (PlayStation Network) servers or the user’s account. The error code usually appears when the user tries to access or renew their PS Plus or PS Now subscriptions on their PS5 console or on the PlayStation Store website. The error code may also appear when the user tries to sign into PSN on their phone or other devices.

The error code is accompanied by a message that says “Not acceptable” or “You’ve already purchased this item”. The message may vary depending on the device or platform used. The error code may also be followed by a banner that says “You have been banned” or “Your account has been suspended”, even though the user may not have received any email notification or violated any PSN terms of service.

The Consequences Of PS5 Error Code (CE-117773-6)

The PS5 error code CE-117773-6 can have several negative consequences for the user, such as:

• Losing access to online multiplayer gaming, cloud gaming, free games and discounts offered by PS Plus or PS Now.
• Being unable to extend or stack their PS Plus or PS Now subscriptions before they expire.
• Being unable to use their PS5 for anything that requires an active PSN account.
• Being unable to sign into their PSN account on other devices or platforms.
• Being falsely accused of being banned or suspended by PSN.

These consequences can be very frustrating and annoying for the user, especially if they have paid for their subscriptions and want to enjoy their benefits. The error code can also cause confusion and anxiety for the user, as they may not know why they are getting it or how to fix it.

Causes of PS5 Error Code (CE-117773-6)

The exact cause of the PS5 error code CE-117773-6 is not clear, as Sony has not officially acknowledged or addressed it. However, based on the online discussions and reports from reddit.com users and other sources, some of the possible causes are:

• A bug in the system that prevents the recognition of existing subscriptions or the purchase of new ones.
• A poor or weak internet connection that interferes with the communication between the PS5 and the PSN servers.
• A server outage or maintenance that affects the availability or functionality of PSN services.
• A change in the pricing or terms of PS Plus or PS Now subscriptions that blocks users from renewing or stacking them.
• A glitch in the user’s account that triggers a false ban or suspension flag.

These causes are not mutually exclusive and may vary depending on the user’s situation and location. Some of these causes may be temporary and resolve themselves over time, while others may require manual intervention from the user or Sony.

How To Fix PS5 Error Code (CE-117773-6)

There is no definitive solution for the PS5 error code CE-117773-6, as different users may have different experiences and results with different methods. However, based on the online suggestions and feedback from reddit.com users and other sources, some of the possible fixes are:

• Check server status: Navigate to this website to check the current status of the PSN servers. If there is any outage or maintenance affecting PS Plus or PS Now services, wait until they are restored before trying again.
• Restart console: Turn off your PS5 completely by holding down the power button until you hear two beeps. Unplug the power cord from the console and the wall outlet. Wait for a few minutes and then plug everything back in. Turn on your PS5 and try to access or renew your subscriptions.
• Update system software: Go to Settings > System > System Software > System Software Update and Settings > Update System Software. If there is any available update, download and install it. Restart your PS5 and try to access or renew your subscriptions.
• Restore licenses: Go to Settings > Users and Accounts > Other > Restore Licenses. Select Restore and wait for the process to complete. Restart your PS5 and try to access or renew your subscriptions.
• Rebuild database: Turn off your PS5 completely by holding down the power button until you hear two beeps. Connect your DualSense controller to the console with a USB cable. Press and hold the power button again until you hear another beep. Release the button and enter the Safe Mode menu. Select Option 5: Rebuild Database and follow the instructions. Restart your PS5 and try to access or renew your subscriptions.
• Use a different device or platform: Try to access or renew your subscriptions on a different device or platform, such as a PS4, a PC, a phone, or a web browser. If you are able to do so, sign out of your PSN account on your PS5 and sign back in. If you are not able to do so, contact Sony support for assistance.
• Use the PS Plus Collection loophole: On your PS5 home screen, have the PS Plus subscription you want in your cart. Then go and find the tab that says “PS Plus Collection”. It will bring you to a screen that shows the games you get with PS Plus. Click any game with the yellow plus sign. It will bring you to another screen where it shows the subscriptions. Make sure it is the same one in your cart or that you want and click purchase.

Useful User Experiences

Learn from the experiences of real PS5 users who have encountered this issue and successfully resolved it.

Experience #01

When you’re on the Home Screen, add the PS subscription you want to your cart. Then, go to the “PS Plus Collection” tab. This will take you to a screen displaying the games included with PS Plus. Click on any game with the yellow plus icon, and it will bring you to a screen showing the subscription options. Make sure the subscription matches the one in your cart or the one you want, then click “Purchase.” You’re all set!

Experience #02

I had this issue for a while, and what worked for me was simply restarting my PS5 in safe mode. After selecting ‘Rebuild Database,’ the error was gone. It didn’t affect my saved data either!

Experience #03

For me, the problem was related to corrupted data. I tried deleting the problematic game and reinstalling it, and that fixed the error code CE-117773-6 for me. It was annoying but worth it in the end.

Experience #04

had this happen when trying to play a digital game I just bought. After I cleared the cache (hold the power button for 7 seconds until you hear the second beep), the error went away. You should try that if you haven’t yet.

Experience #05

My PS5 was throwing this error every time I tried to download something. I ended up going into Settings > Network > Test Internet Connection, then resetting my router. After that, the issue was gone, and I could download without problems.

Experience #06

I fixed this error by restoring the default settings on my PS5. No data loss, but it did reset all my settings, which I didn’t mind. You can try this if nothing else works.

Experience #07

ran into the CE-117773-6 code when trying to access certain features. I solved it by deactivating and then reactivating my PS5 as my primary console through the account settings. Give that a go if it’s only happening on specific games.

Experience #08

The error seemed to be a result of a failing update installation. I deleted the update file from the PS5’s storage, then tried downloading it again, and it worked perfectly after that.

Experience #09

This error was popping up every time I tried to load a game. I unplugged the PS5 for 10 minutes, plugged it back in, and then started it up. It fixed the error code for me, so you might want to try that reset.

Experience #10

I had this same error with a specific game after an update. What worked for me was deleting the game’s saved data from the cloud and local storage, then reinstalling it. It worked like a charm after that!

Conclusion

The PS5 error code CE-117773-6 is a common and frustrating error that prevents users from accessing or renewing their PS Plus or PS Now subscriptions. The error code may have various causes, such as system bugs, internet issues, server problems, subscription changes, or account glitches. The error code may also falsely indicate that the user has been banned or suspended by PSN.

There is no definitive solution for the error code, as different users may have different experiences and results with different methods. However, some of the possible fixes include checking server status, restarting console, updating system software, restoring licenses, rebuilding database, using a different device or platform, or using the PS Plus Collection loophole.

If none of these methods work, the user may need to contact Sony support for further assistance or wait for an official update or fix from Sony.