Understanding & Fixing PS5 Error Code (NP-102955-2)

If you own a PS5, you may encounter an error code that says NP-102955-2. This error code usually appears when you try to turn on your PS5 or sign in to your account. It can be frustrating and confusing, especially if you don’t know what it means or how to fix it. In this article, I will explain the meaning, consequences, causes and solutions of this error code based on the information I found on reddit.com and other sources.

PS5 Error Code (NP-102955-2) Meaning

According to the official PlayStation website, the error code NP-102955-2 means that the account information is incorrect. This means that there is a mismatch between the account information that you entered in your console and the account information that is registered in Sony’s servers. For example, you may have entered a wrong sign-in ID or password, or you may have changed your account details online but not updated them in your console.

The Consequences Of PS5 Error Code (NP-102955-2)

The main consequence of this error code is that you will not be able to access your account or use any online features of your PS5. This includes playing online games, downloading updates, accessing the PlayStation Store, using PlayStation Plus or PlayStation Now, syncing your trophies, and more. You will also not be able to access your saved data, settings, preferences, and purchases that are linked to your account.

Causes of PS5 Error Code (NP-102955-2)

There are several possible causes of this error code, such as:

• You forgot your sign-in ID or password and entered them incorrectly.
• You changed your sign-in ID or password online but did not update them in your console.
• You have multiple accounts and entered the wrong one in your console.
• You have a corrupted or outdated account data in your console.
• You have a network or server issue that prevents your console from verifying your account information.

How To Fix PS5 Error Code (NP-102955-2)

Depending on the cause of the error code, there are different ways to fix it. Here are some common solutions that you can try:

• Double-check your sign-in ID and password and make sure they are correct and match the ones in Sony’s servers. You can use a web browser to sign in to your account online and verify your details.
• If you changed your sign-in ID or password online, make sure to update them in your console as well. You can do this by going to Settings > Users and Accounts > Account > Sign In.
• If you have multiple accounts, make sure to select the right one in your console. You can switch accounts by pressing the PS button on your controller and selecting Switch User.
• If you have a corrupted or outdated account data in your console, you can try to rebuild the database in safe mode. This will scan and fix any errors in your console’s storage without deleting any data. To do this, follow these steps:
  • Turn off your PS5 completely by pressing the power button until you hear two beeps.
  • Unplug the power cord from the back of the console for at least 30 seconds.
  • Plug the power cord back in and press and hold the power button until you hear a second beep.
  • Connect your controller to the console with a USB cable and press the PS button.
  • Select Rebuild Database from the safe mode menu and wait for the process to complete.
  • Restart your PS5 normally and try to sign in again.
• If you have a network or server issue, you can try to troubleshoot it by doing the following:
  • Check the status of PlayStation Network services online and see if there are any outages or maintenance that may affect your connection.
  • Test your internet connection by going to Settings > Network > Connection Status > Test Internet Connection and see if there are any errors or issues.
  • Restart your router or modem by unplugging them for at least 30 seconds and plugging them back in.
  • Use a wired connection instead of a wireless one if possible.
  • Contact your internet service provider or Sony customer support if the problem persists.

Conclusion

PS5 error code NP-102955-2 is an account-related error that means that the account information is incorrect. It can prevent you from accessing your account or using any online features of your PS5. To fix it, you need to make sure that your sign-in ID and password are correct and match the ones in Sony’s servers. You may also need to update them in your console if you changed them online, switch accounts if you have multiple ones, rebuild the database in safe mode if you have corrupted data, or troubleshoot your network or server connection if you have any issues. I hope this article was helpful and informative.