Understanding & Fixing PS5 Error Code (NW-102254-4)

If you are a PS5 owner, you may have encountered the error code NW-102254-4 while trying to connect to the internet or access online services on your console. This error code is usually accompanied by a message that says “Unable to connect to the server” and may prevent you from enjoying your PS5 online features. In this article, we will explain what causes this error code, how to troubleshoot it, and how to fix it for good.

What Causes PS5 Error Code NW-102254-4?

The error code NW-102254-4 is a network-related one that indicates that there is a problem with your internet connection or the PlayStation Network servers. Therefore, the error may be caused by various factors, such as:

• Unstable or slow internet connection. If your PS5 shows the error code NW-102254-4, it’s possible that the reason for the problem may be your internet connection. This can happen if your internet speed is too low, your Wi-Fi signal is weak, your router is malfunctioning, or there is interference from other devices or networks.
• PlayStation Network outage or maintenance. If you encounter PS5 NW-102254-4 error when trying to access online services or games, the cause of the problem may be tied to the PlayStation Network servers. This can happen if the servers are down, undergoing maintenance, or experiencing high traffic.
• Incorrect network settings or firewall restrictions. For some PS5 owners, error code NW-102254-4 may be triggered due to issues with their network settings or firewall restrictions. This can happen if your network configuration is incorrect, your router’s firmware is outdated, or your firewall is blocking some ports or protocols that are required for PS5 online features.

How to Troubleshoot PS5 Error Code NW-102254-4?

Before you try to fix the error code NW-102254-4 on your PS5, you should first try to troubleshoot it and narrow down the possible causes. Here are some steps you can take to do that:

• Check the PlayStation Network status. Sometimes, the error code NW-102254-4 may be caused by issues with the PlayStation Network servers that are beyond your control. To check if this is the case, you can visit the PSN Status Page and see if there are any problems or maintenance notifications for your region. If there are, you may have to wait until they are resolved before you can access online services or games on your PS5.
• Restart your PS5 and your router. Sometimes, a simple restart can clear any temporary glitches or cache issues that may cause the error code NW-102254-4. To restart your PS5, press and hold the power button until you hear two beeps, then wait for the console to power off completely. After a few seconds, press the power button again to turn it back on. To restart your router, unplug it from the power source for about 30 seconds, then plug it back in and wait for it to reconnect to the internet.
• Test your internet connection speed and stability. Another way to troubleshoot and fix any internet issues that may cause the error code NW-102254-4 is to test your internet connection speed and stability on your PS5. To do that, go to Settings > Network > Connection Status > Test Internet Connection and see if you get any errors or warnings. You can also use a third-party website or app like Speedtest or Fast to measure your internet speed and latency on another device. Ideally, you should have at least 10 Mbps download speed and 1 Mbps upload speed for a smooth online experience on your PS5.
  • If your internet speed is too low or unstable, you may have to contact your internet service provider (ISP) and ask them to improve your service or upgrade your plan.
  • If your Wi-Fi signal is weak or inconsistent, you may have to move your PS5 closer to your router, use a wired connection instead of wireless, change your Wi-Fi channel or frequency band, or use a Wi-Fi extender or mesh network.
  • If there is interference from other devices or networks, you may have to turn off any devices that are not in use, avoid using Bluetooth devices near your PS5 or router, or switch to a less crowded network.

How to Fix PS5 Error Code NW-102254-4?

If none of the above steps work, you may have to try some more advanced solutions to fix the error code NW-102254-4 on your PS5. Here are some options you can try:

Update your router’s firmware

Sometimes, the error code NW-102254-4 may be caused by outdated or buggy router firmware that may interfere with your PS5 online features. To fix this, you may have to update your router’s firmware to the latest version available. To do that, you will need to access your router’s web interface using a browser on another device and follow the instructions provided by your router’s manufacturer. You can usually find the web address, username, and password for your router on a sticker on the back or bottom of the device, or in the user manual.

Configure your network settings manually

Another way to fix the error code NW-102254-4 is to configure your network settings manually on your PS5 instead of using the automatic option. This may help you resolve any issues with your network configuration that may cause the error code NW-102254-4. To do that, go to Settings > Network > Settings > Set Up Internet Connection and select Custom. Then, follow the on-screen instructions and enter the following information:

• IP Address: You can either use a static IP address or a dynamic IP address for your PS5. A static IP address is a fixed address that does not change, while a dynamic IP address is an address that is assigned by your router automatically. To use a static IP address, you will need to enter an address that is within the same range as your router’s IP address, but not the same as any other device on your network. For example, if your router’s IP address is 192.168.1.1, you can use 192.168.1.2 for your PS5. To use a dynamic IP address, you can either leave this field blank or enter 0.0.0.0.
• Subnet Mask: This is a number that defines the size of your network and separates it from other networks. You can usually use the default value of 255.255.255.0 for this field.
• Default Gateway: This is the IP address of your router, which acts as a gateway between your PS5 and the internet. You can usually find this address on a sticker on your router or in the user manual.
• Primary DNS: This is the IP address of a server that translates domain names into IP addresses, such as google.com into 172.217.14.206. You can either use the DNS server provided by your ISP or a third-party DNS server like Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1).
• Secondary DNS: This is an optional field that allows you to enter another DNS server as a backup in case the primary DNS server fails or is unavailable.
• MTU: This is a number that defines the maximum size of data packets that can be sent or received by your PS5 over the internet. The default value for this field is 1500, but you can try lowering it to 1473 or 1450 if you experience any issues with your internet connection.
• Proxy Server: This is an optional field that allows you to enter the IP address and port number of a proxy server that acts as an intermediary between your PS5 and the internet. You can usually leave this field blank unless you have a specific reason to use a proxy server.

Open or forward some ports on your router’s firewall.

Sometimes, the error code NW-102254-4 may be caused by firewall restrictions that block some ports or protocols that are required for PS5 online features. To fix this, you may have to open or forward some ports on your router’s firewall to allow incoming and outgoing traffic for your PS5. To do that, you will need to access your router’s web interface using a browser on another device and follow the instructions provided by your router’s manufacturer. You can usually find the web address, username, and password for your router on a sticker on the back or bottom of the device, or in the user manual.

• The ports that you need to open or forward for PS5 online features are:
  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479
• The steps to open or forward ports may vary depending on your router model and firmware, but they generally involve finding a section called Port Forwarding, Port Triggering, Virtual Server, NAT, or Firewall in your router’s web interface and entering the following information for each port:
  • Service Name: You can enter any name that helps you identify the port, such as PS5 TCP 80 or PS5 UDP 3478.
  • Protocol: You can select either TCP or UDP depending on the port.
  • External Port: You can enter the same port number as above.
  • Internal Port: You can enter the same port number as above or leave it blank if there is no option for it.
  • Internal IP Address: You can enter the static IP address of your PS5 that you configured earlier.

Enable UPnP on your router

UPnP stands for Universal Plug and Play and is a feature that allows devices on your network to automatically discover and communicate with each other without any manual configuration. Enabling UPnP on your router may help you fix the error code NW-102254-4 by allowing your PS5 to automatically open or forward the ports it needs for online features. To enable UPnP on your router, you will need to access your router’s web interface using a browser on another device and follow the instructions provided by your router’s manufacturer. You can usually find the web address, username, and password for your router on a sticker on the back or bottom of the device, or in the user manual.

• The steps to enable UPnP may vary depending on your router model and firmware, but they generally involve finding a section called UPnP, NAT-PMP, or Port Mapping in your router’s web interface and turning it on or enabling it.
• If you enable UPnP on your router, you may not need to open or forward ports manually as described above.

Change your DNS settings on your PS5

DNS stands for Domain Name System and is a service that translates domain names into IP addresses, such as google.com into 172.217.14.206. Changing your DNS settings on your PS5 may help you fix the error code NW-102254-4 by improving your internet connection speed and stability, bypassing any DNS-related issues or restrictions, or accessing geo-blocked content or services. To change your DNS settings on your PS5, go to Settings > Network > Settings > Set Up Internet Connection and select Custom. Then, follow the same steps as above to configure your network settings manually, but when you reach the Primary DNS and Secondary DNS fields, enter the IP addresses of the DNS servers you want to use instead of the ones provided by your ISP or router.

Some of the most popular and reliable DNS servers that you can use are:

• Google DNS: 8.8.8.8 (Primary) and 8.8.4.4 (Secondary)
• Cloudflare DNS: 1.1.1.1 (Primary) and 1.0.0.1 (Secondary)
• OpenDNS: 208.67.222.222 (Primary) and 208.67.220.220 (Secondary)

Conclusion

The error code NW-102254-4 is one of the most common and annoying errors that PS5 owners may encounter. It can prevent you from connecting to the internet or accessing online services or games on your console and ruin your online experience. However, there are several ways to troubleshoot and fix this error code depending on its cause.

If the error code NW-102254-4 is caused by unstable or slow internet connection, PlayStation Network outage or maintenance, or incorrect network settings or firewall restrictions, you can try to fix it by checking the PlayStation Network status, restarting your PS5 and your router, testing your internet connection speed and stability, updating your router’s firmware, configuring your network settings manually, opening or forwarding some ports on your router’s firewall, enabling UPnP on your router, or changing your DNS settings on your PS5. These are network solutions that may resolve any network issues that may cause the error code NW-102254-4.

We hope that this article has helped you understand what causes the error code NW-102254-4 on your PS5 and how to fix it.