Understanding & Fixing PS5 Error Code (WS-113947-5)
One of the common errors that PlayStation 5 users may encounter is the error code WS-113947-5. This error code can prevent users from accessing the PlayStation Store, adding items to their cart or library, or completing purchases. It can also prevent users from logging in to their PlayStation Network account or starting up their console.
This report will explain the meaning, consequences, causes, and solutions of this error code.
PS5 Error Code (WS-113947-5) Meaning
The error code WS-113947-5 means that there is a network connection failure between the PS5 console and the PlayStation Network (PSN) servers. This error code may appear when users try to access the PlayStation Store, add items to their cart or library, or complete purchases. The error code may also appear when users try to log in to their PSN account or start up their console. The error message may say “An error occurred” or “This service is currently under maintenance” along with the error code.
The Consequences Of PS5 Error Code (WS-113947-5)
The consequences of PS5 error code WS-113947-5 are that users may not be able to access the PlayStation Store, add items to their cart or library, or complete purchases. This can be frustrating for users who want to buy or download games, apps, or other content from the PlayStation Store. Users may also not be able to log in to their PSN account or start up their console, which can prevent them from playing online games, accessing cloud saves, or using other PSN features.
Causes of PS5 Error Code (WS-113947-5)
The causes of PS5 error code WS-113947-5 are not fully clear, but some possible factors are:
- Server failure or maintenance: The PSN servers may be down or undergoing maintenance, which can affect the network connection between the PS5 console and the servers.
- Internet connection issues: The user’s internet connection may be unstable, slow, or interrupted, which can affect the network connection between the PS5 console and the servers.
- Parental control settings: The user’s parental control settings may be blocking or limiting the access to the PlayStation Store or certain content.
- License issues: The user’s licenses for downloaded content may be corrupted or expired, which can affect the access to the content.
- Bug or glitch: The PS5 console or software may have a bug or glitch that causes the error code to appear randomly or frequently.
How To Fix PS5 Error Code (WS-113947-5)
There are several possible solutions for PS5 error code WS-113947-5 depending on the cause and situation. Some of the common solutions are:
| Solution | Description |
|---|---|
| Check server status | Visit https://status.playstation.com/ to check if there are any server failures or maintenance affecting the PSN services. If there are, wait until they are resolved before trying again. |
| Reset internet connection | Go to Settings > Network > Settings > Set Up Internet Connection and follow the instructions to reset your internet connection settings. Then perform an internet connection test to see if it works. |
| Restart router and modem | Turn off your router and modem and wait for at least 5 minutes before turning them back on. This can help refresh your internet connection and resolve any issues. |
| Use a wired connection | Connect your PS5 console to your router or modem using an Ethernet cable instead of Wi-Fi. This can provide a more stable and faster internet connection. |
| Adjust parental control settings | Go to Settings > Family and Parental Controls > Family Management and check if there are any parental control settings that are blocking or limiting your access to the PlayStation Store or certain content. If there are, change them accordingly or temporarily disable them. |
| Restore licenses | Go to Settings > Users and Accounts > Other > Restore Licenses and follow the instructions to restore your licenses for downloaded content. This can help fix any license issues that may affect your access to the content. |
| Update system software | Go to Settings > System > System Software > System Software Update and Settings > Update System Software and follow the instructions to update your system software to the latest version. This can help fix any bugs or glitches that may cause the error code to appear. |
| Contact PlayStation support | If none of the above solutions work, you may need to contact PlayStation support for further assistance. You can visit https://www.playstation.com/en-us/support/contact-us/ to find the contact details for your region. |
Conclusion
PS5 error code WS-113947-5 is a network connection failure error that can prevent users from accessing the PlayStation Store, adding items to their cart or library, or completing purchases. It can also prevent users from logging in to their PSN account or starting up their console.
The error code may be caused by server failure or maintenance, internet connection issues, parental control settings, license issues, or bug or glitch.
The error code can be fixed by checking server status, resetting internet connection, restarting router and modem, using a wired connection, adjusting parental control settings, restoring licenses, updating system software, or contacting PlayStation support.
Hopefully, this report has provided you with useful information and solutions for this error code.
