Understanding & Fixing PS5 Error Code (WS-116332-6)

The PlayStation 5 (PS5) has gained immense popularity for its impressive gaming capabilities. However, occasional errors like the WS-116332-6 error code can disrupt the gaming experience for users. In this guide, we will explore the causes, implications, and effective solutions to fix this error, providing you with the knowledge and tools to overcome it. Let’s dive into understanding and troubleshooting the PS5 error code WS-116332-6 for a seamless gaming experience.

What Does PS5 Error Code (WS-116332-6) Mean?

the PS5 error code WS-116332-6 means that “Access from your PlayStation®5 may be prohibited or temporarily unavailable”. This error may occur when there is a violation of the terms of service, or when the network or the game server is experiencing issues.

The consequences of PS5 error code WS-116332-6 depend on the cause of the error. If the error is caused by a violation of the terms of service, then you may face access restriction or suspension from the PlayStation Network. This means you will not be able to play online games, use online features, or access your digital content until the restriction or suspension is lifted.

If the error is caused by network or server issues, then you may face temporary unavailability or connection problems. This means you may not be able to access the PlayStation Network, play online games, or download updates until the network or server is restored.

In either case, the error code WS-116332-6 can affect your gaming experience and prevent you from enjoying your PS5 fully.

Possible Causes Of PS5 Error Code (WS-116332-6)

Here are the most common possible causes of this error:

• You have allowed people to log in and claim PS+ collection. The PS+ collection is a feature that gives PS5 owners access to 20 PS4 games for free as part of their PS+ subscription. However, some users have been exploiting a loophole that allows them to log in to other people’s PS4 accounts on their PS5 and claim the collection for them, either for free or for a fee. This violates the terms of service that state that you cannot share or sell your account or content with anyone else. Sony has reportedly been banning both the PS5 owners and the PS4 accounts that have been involved in this scheme.
• You have initiated a chargeback or stop payment for a purchase made via PSN. A chargeback or stop payment is when you dispute a transaction with your bank or credit card company and ask them to reverse it. This can happen if you lose your card, get hacked, or change your mind about a purchase. However, doing this for a purchase made via PSN can result in your account being banned by Sony, as they consider it a breach of their user agreement. Sony states that you should contact them first if you have any issues with your purchases, and that they reserve the right to suspend or terminate your access to PSN if you fail to pay them or cause them to receive a chargeback.
• You have asked for or disclosed your personal information to someone from chat. Chatting with other players on PSN can be fun and social, but it can also expose you to risks if you are not careful. Some people may try to scam you, hack you, or harass you by asking for or giving you personal information, such as your name, address, phone number, email, password, credit card details, etc. This can compromise your account security and privacy, and also violate the terms of service that prohibit you from sharing your account information with anyone else. Sony advises you to never give out your personal information to anyone online, and to report any suspicious messages or behavior to them.
• You have violated the PlayStation Community Code of Conduct. The PlayStation Community Code of Conduct is a set of rules and guidelines that aim to create a safe and respectful environment for all PlayStation users. It covers things like online behavior, communication, content creation, cheating, hacking, piracy, etc. If you break any of these rules, you may face consequences such as warnings, suspensions, or bans from PSN. Some examples of violations are:
  • Using offensive or abusive language, hate speech, threats, harassment, bullying, etc.
  • Impersonating someone else, including Sony staff or celebrities
  • Sharing or promoting illegal or inappropriate content, such as violence, nudity, drugs, etc.
  • Using exploits, glitches, mods, hacks, bots, etc. to gain an unfair advantage or disrupt the game experience for others
  • Sharing or using unauthorized copies of games or software
  • Attempting to access or modify other users’ accounts or devices

I hope this clarifies the possible causes of this error and how to avoid them in the future.

Fixing PS5 Error Code (WS-116332-6)

To fix the PS5 error code WS-116332-6, you can try the following steps in detail:

• Check your network connection and try again later. You need to make sure that your PS5 is connected to the internet properly. You can test your connection by going to Settings > Network > Connection Status. You can also try restarting your router or modem, or using a different network if possible. Sometimes, the server might be down or busy, so you might have to wait for a while before trying again.
• Reset the Internet connection settings on your PS5 and do an Internet connection test. To do this, go to Settings > Network > Settings > Set Up Internet Connection > Use Wi-Fi or Use a LAN Cable, depending on your connection type. Then, select Easy and follow the on-screen instructions. After that, go to Settings > Network > Connection Status > Test Internet Connection and check the results.
• Turn off your router and modem for at least 5 minutes and then turn them back on. This can help reset your network devices and clear any potential issues. Make sure to unplug the power cords from both devices and wait for at least 5 minutes before plugging them back in. Then, wait for another 5 minutes for them to reconnect to the Internet.
• Check the game server status on the game’s website and the PSN status online. Sometimes, the error code WS-116332-6 may be caused by server maintenance or outage, which is beyond your control. You can check the game server status on the developer’s game website or social media accounts. You can also check the PSN status page to see if there are any issues affecting online services such as gaming and social, PlayStation Store, PlayStation Now, PlayStation Video, or PlayStation Music.
• Wait for some time and try again later if the line is congested. If there are too many users accessing the same network or server at the same time, you may experience connection problems or errors. This can happen especially during peak hours or when a new game or update is released. In this case, you can try to play at a different time or switch to a different network if possible.
• Go into your router settings and try opening the following ports: TCP: 80, 443, 3478, 3479, and UDP: 3478, 3479, 49152 ~ 65535. This can help improve your network connection and reduce errors by allowing specific data to pass through your router. To do this, you need to access your router’s web interface using a web browser on your computer or phone. You can find the router’s IP address, username, and password on the back of the router or in its manual. Once you log in to the router’s web interface, look for a section called Port Forwarding, Port Triggering, or something similar. Then, follow the instructions to add the ports mentioned above for your PS5’s IP address.
• Contact Sony customer support and submit an appeal. You need to call or email Sony and explain your situation. They might ask you for some proof of identity or purchase history. They might also ask you why you think you were banned and what you did to violate the terms of service. If they find your appeal valid, they might unban your PS5 or restore your access to PSN.

Create a new PSN account and use it on your PS5. You need to make a new account on the PlayStation website or app, and then sign in with it on your PS5. You will lose access to your previous account and all its data, such as games, trophies, friends, etc. You will also have to buy any games or subscriptions again. This is a last resort option if you can’t get your original account back.