Fixing PS5 Controller X Button Not Working

Lots of PS5 users are sharing a common gripe: their X button isn’t working as it should. If you’re in the same boat, don’t worry. This guide cuts through the tech talk to help you sort out the problem. We’ll walk through easy resets and other tricks to get your PS5 controller’s X button back in action for hassle-free gaming.

Common Causes

Some of the common causes of PS5 controller X button not working are:

• Dirt or damage on the button contacts, the circuit board, the button pads, or the conductive film inside the controller. This can prevent the button from making a proper connection with the system.
• Software issues such as outdated firmware, custom button assignments, or bluetooth connection problems. This can interfere with the controller’s functionality and performance.
• Faulty charging cord or malfunctioning USB port on the console. This can affect the battery life and charging status of the controller.

Common Solutions

If the X button on your PS5 controller is not working, there are several potential solutions you can try:

Reset the Controller

Use a small tool to press the reset button located on the back of the controller for 3-5 seconds. This may help recalibrate the buttons and resolve any temporary issues.

Clean the Controller

Dirt or debris may be affecting the button contacts. Gently clean around the X button and other relevant areas using a can of compressed air or a small, soft brush.

Check for Physical Damage

Inspect the controller for any physical damage, such as a damaged button pad or circuit board. If you find any damage, you may need to replace the damaged components.

Update System Software

Ensure that your PS5 system software is up-to-date. Sometimes, firmware updates include fixes for controller-related issues.

Reconnect the Controller

Delete the controller from the Bluetooth accessories menu on your PS5 and then reconnect it. This may help establish a fresh connection and resolve any connectivity issues.

Test on Another Device

If possible, try connecting the controller to another PS5 console to see if the issue persists. This can help determine whether the problem is with the controller or the console.

Charge the Controller

Ensure that the controller is adequately charged. Connect it to the PS5 using a different USB cable and a different USB port to rule out charging-related issues.

Check Button Assignments

Confirm that there are no custom button assignments set under the accessibility menu on your PS5. Custom configurations might interfere with the proper functioning of the X button.

Factory Reset

As a last resort, you could try a factory reset of your PS5. Keep in mind that this will erase all data on your console, so make sure to back up important information before proceeding.

Contact Sony Support

If none of the above solutions work, consider reaching out to Sony customer support for further assistance. There may be a hardware issue that requires professional attention or a replacement.

Remember to follow the manufacturer’s guidelines and warranty terms when attempting any solutions. If your PS5 controller is still under warranty, consider contacting Sony for a possible replacement or repair.

Fixes Based On User Experiences

1. One user suggested that the problem could be caused by dirt or damage on the button contacts, the circuit board, the button pads, or the conductive film inside the controller. They recommended resetting the controller by using a small tool to push the button inside the hole on the back of the controller for 3-5 seconds.
2. Another user shared their experience of having a similar issue and how they fixed it by using rolled-up Kapton tape to reintroduce pressure on the conductive pad connection point. They mentioned that this was a simple and effective solution that worked for them after months of frustration [View the full report on this experience.]
3. A third user advised deleting and reconnecting the controller from the Bluetooth accessories menu on your PS5. They also mentioned ensuring that there are no custom button assignments under the accessibility menu on your PS5.
4. A forth user suggested that the problem could be caused by a faulty charging cord or a malfunctioning USB port on the console. They recommended plugging the controller into a different USB cable and a different USB port on the console.
5. A fifth user advised updating your system software and your controller device software to their latest versions in the settings menu. They also mentioned ensuring that there are no custom button assignments under the accessibility menu on your PS5.

Addition User Experiences

Experience #1

I simply solved my similar issue by wrapping a tape around the controller from outside to jam it back in place – Refer to the photo:

Experience #2

Beat it against the floor fairly hard and hit it a few times, really worksز

Experience #3

Had the same problem and just figured out the fix. It’s an issue of the conductive keypad film not properly connecting to the PCB board.

Conclusion

In conclusion, troubleshooting the PS5 controller’s X button glitch is a breeze with the provided steps.

We encourage you to share your experiences, feedback, or any additional tips in the comment section below. Your insights can be invaluable to fellow gamers facing similar challenges. Happy gaming, and let’s keep the conversation going!