Understanding & Fixing PS5 Error Code (WS-116367-4)

The PS5 is a highly popular gaming console known for its exceptional performance. However, occasional errors like the WS-116367-4 error code can hinder the gaming experience. In this guide, we will explore the causes, implications, and effective solutions to fix this error. Whether you’re an experienced user or new to the console, this guide will equip you with the knowledge and tools to overcome the WS-116367-4 error and resume uninterrupted gaming sessions.

What Does PS5 Error Code (WS-116367-4) Mean?

The PS5 error code WS-116367-4 means that “Access to PSN has been suspended”1. This error may occur when your account has violated the terms of service or the user agreement of the PlayStation Network. This can result in losing access to your online games, features, and content until the suspension is lifted.

The consequences of the PS5 error code WS-116367-4 are:

• You will not be able to access the PlayStation Network from your PS5. This means you will not be able to play online games, use online features, or access your digital content until the suspension is lifted.
• You will receive an email with further details about the suspension. The email will explain the reason for the suspension, the duration of the suspension, and the next steps you can take to appeal or restore your account. You should check your inbox, spam, or junk mail for the email. You can also follow this link for more information.
• You may lose some of your data or progress. Depending on the severity of the violation, you may lose some or all of your data or progress on the PlayStation Network, such as trophies, messages, friends, purchases, or subscriptions.

These consequences can affect your gaming experience and enjoyment of your PS5. Therefore, it is important to follow the terms of service and user agreement of the PlayStation Network and avoid any actions that may result in a suspension.

Main Causes Of PS5 Error Code (WS-116367-4)

The main causes of the PS5 error code WS-116367-4 are:

• You have violated the terms of service or the user agreement of the PlayStation Network. This can happen if you engage in activities such as cheating, hacking, harassment, fraud, piracy, or other misconduct on the PlayStation Network. You will receive an email with further details about the violation and the suspension.
• You have a connection problem with your PS5 or your network. This can happen if your PS5 is not properly connected to the Internet, your router or modem is malfunctioning, or the PlayStation Network is experiencing issues. You can check if you can sign in from another device such as a PC to verify this cause.

These causes can trigger the error code WS-116367-4 and prevent you from accessing the PlayStation Network from your PS5.

Fixing PS5 Error Code (WS-116367-4)

To fix the PS5 error code WS-116367-4, you can try the following steps in detail:

• Check if you can sign in from another device such as a PC. If you can sign in from another device, then your PS5 may have a connection problem. You can try to reset your network settings, restart your router and modem, or check the PSN status online.
• If you cannot sign in from another device, then your account is suspended. You can check the email associated with your account for further details about the suspension. You can also follow this link for more information on how to appeal or restore your account. You will need to wait until the suspension is lifted before you can access the PlayStation Network from your PS5 again.
• Check your internet connection and make sure it is stable and secure. This error code may also occur if you have a communication error or a network timeout.
• Reboot your router and modem. This can help reset your network devices and clear any potential issues. Make sure to unplug the power cords from both devices and wait for at least 5 minutes before plugging them back in. Then, wait for another 5 minutes for them to reconnect to the Internet.
• Change the Wi-Fi frequency band on your PS5. This can help improve your network connection and reduce errors by switching to a less congested band. To do this, go to Settings > Network > Settings > Set Up Internet Connection > Use Wi-Fi, then select your wi-fi connection and press Options on your controller. Then, under Wi-Fi Frequency Bands, try changing from Automatic to 5 GHz or 2.4 GHz and see if that resolves the error.
• Contact PlayStation support and ask them to unlock your account after verifying your identity. This error code means that your account has been suspended due to a violation of the terms of service.
• Create a new account with a different email address if you cannot contact PlayStation support or if they refuse to unlock your account. However, this may not work if your console is also banned or if you encounter the same error code with the new account.

I hope these steps help you fix the PS5 error code WS-116367-4 successfully.

Conclusion

In conclusion, the WS-116367-4 error code on the PlayStation 5 can be a frustrating roadblock for gamers. However, armed with the knowledge and solutions provided in this guide, you can confidently tackle and resolve this error. By understanding the potential causes and following the step-by-step troubleshooting process, you can effectively fix the issue and get back to enjoying seamless gaming on your PS5.

Remember to stay informed about the latest updates and official information from Sony regarding error codes. Additionally, don’t hesitate to seek assistance from their support channels if needed.

With the WS-116367-4 error code resolved, you can fully immerse yourself in the extraordinary gaming experience that the PS5 has to offer. Embrace the power of the console, explore new games, and enjoy countless hours of uninterrupted gameplay.